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Shipping Policy

Do you ship worldwide & how much does shipping cost?

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.

 
What are your shipping and processing times?

Standard Shipping Times

USA: 8-18 working days

Canada: 10-20 working days

Oceania: 8 - 15 working days

Europe: - 15  working days

Latin America: 10 - 20 working days

Other countries: 14 - 30  working days

Processing Times

We usually process orders within 24 hours of them being placed. Orders can sometimes take up to 3-4 days to process after placing the order before shipping out as we do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

If you need more detailed information, please shoot us an email at support@konohalampco.com and we'll help you out!

COVID 19 SHIPPING UPDATE:

Our products ship from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments. We appreciate your patience and understanding at this time. 

UNEXPECTED DELAYS:

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.


STILL NEED ASSISTANCE?
CONTACT US AT support@konohalampco.com
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